Troubleshooting
Step-by-step solutions for resolving common issues across all Lightwave products, from connectivity to device setup and performance problems.
General
- “Ghost Device” Issue – Device Appears Paired but Doesn’t Work
- Troubleshooting: My Link Plus (L2) is Red
- What does "Error Sending Command" mean when trying to turn Lightwave devices ON/OFF?
- How do I master reset Lightwave devices?
- Why Won’t My Devices Pair to the Link Plus App?
- Device not pairing to the Lightwave App
Lighting
- Why Won’t My Lights Turn Off Completely?
- Why are my lights flickering, and how can I fix it?
- Why does my dimmer flash red when I put it into pairing mode?
- Can I Control Outdoor Lighting with Lightwave with my Smart Dimmer?
- Signs of Incompatibility
- Power Loss to a Dimmer in a 2-Way Setup?
- What to do if my Dimmer keeps flashing Green/White? (Calibrating)
- What do the LED colours indicate on the front of the device?
- Device Appears “Off” in App but Is Actually On