Troubleshooting: My Link Plus (L2) is Red
This article helps you diagnose and resolve the issue when your Lightwave Link Plus (L2) hub displays a red light. It provides clear troubleshooting steps to identify connectivity problems, restore normal operation, and ensure your smart home system is functioning correctly.
🔴 Link Plus (L2) – Solid Red
A solid red light on the Link Plus is usually caused by a network communication issue, not a hardware fault.
⚠️ Most Common Cause – Power Cut / Startup Order
This often happens when:
• The router and Link Plus restart out of sync
• One device boots up before the other
✅ Step-by-Step Fix:
- Restart your router
• Turn it off and back on - If the issue continues:
• Restart the Link Plus (unplug and plug back in) - If still not resolved:
• Restart both the router and Link Plus at the same time
🌐 Network Setup Issues
If your Link Plus is connected via:
• A network switch
• A Wi-Fi extender / access point
👉 This can cause communication issues.
✅ Fix:
• Plug the Link Plus directly into your main router
• If this works, check or restart your network equipment and you can then move the Link Plus back to where it was.
🌍 Router / ISP Changes
If you have recently:
• Changed your router
• Switched internet provider
This can also cause the Link Plus to go red.
✅ Fix:
• Try a different Ethernet port on your router
• Restart your router
• Restart the Link Plus
If you're still seeing the red light after trying the above steps, there might be an underlying issue.
📞 Contact Lightwave Technical Support for expert help on 0121 468 8987 (option 2)