Troubleshooting: My Link Plus (L2) is Red
This article helps you diagnose and resolve the issue when your Lightwave Link Plus (L2) hub displays a red light. It provides clear troubleshooting steps to identify connectivity problems, restore normal operation, and ensure your smart home system is functioning correctly.
A Red LED on your Link Plus usually means there's a connectivity issue to the Lightwave server. Don’t worry—here’s how to troubleshoot it:
1. 🔄 Changed Your Internet Service Provider (ISP)?
If you’ve recently switched ISPs, your Link Plus might need time to adjust to the new network.
✅ Try this:
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🔌 Plug the Link Plus into a different Ethernet port on your router (each port may have different firewall rules).
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🔁 Swap out the power and Ethernet cables in case one is failing
- Restart your Link Plus by unplugging it and plugging it back in after 30 seconds
❗ If it’s still red, contact your ISP (Internet Service Provider) to check if the Link Plus is being blocked by the router’s firewall.
2. ⚡ Had a Power Cut?
Power outages can disrupt the Link Plus’s connection.
🔧 Fix it by:
- Restarting your Link Plus by unplugging it from power, waiting 30 seconds and plugging it back in
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Waiting a couple of minutes to see if the light returns to green.
3. 🛠️ Still Not Working?
If you're still seeing the red light after trying the above steps, there might be an underlying issue.
📞 Contact Lightwave Technical Support for expert help on 0121 250 3625 (option 2)