Why Has My Long-Working Automation Suddenly Stopped?

If your Lightwave automation has been functioning reliably and then suddenly stops, it may be due to a system sync issue, connectivity drop, or software update. Here’s what you can do:

1. 🔄 Re-save the Automation

Why: Over time, updates to the app or backend services may cause automations to desync or stall. Re-saving forces a refresh of the automation logic.

How to:

Open the Lightwave app.
Go to the Automations page.
Press and hold on the automation you would like to re-save.
Tap Edit, in the top right of your screen then continue through to the Done page to re-save it.

2. 🔁 Reboot the Link Plus Hub

Why: A temporary communication glitch between the hub and cloud can affect automation execution. Rebooting the Link Plus will re-sync your Link Plus with the Lightwave server.

How to:

Unplug the hub for 30 seconds.
Plug it back in and wait for it to reconnect.

3. 📶 Check Device Connectivity

Why: Automations rely on real-time communication. If devices or the hub are disconnected or out of range, automations won’t execute.

What to do:

Make sure your Link Plus hub is plugged into power (Automations will work without internet; however, the Link Plus requires power at all times)
Verify that all relevant devices and the hub are showing as online and work in the Lightwave app, if the device displays "error sending command" please follow this article

4. 🛠️ Check for App or Firmware Updates

Why: Updates may patch known issues affecting automation reliability.

What to do:

Update the Lightwave app to the latest version.
Check for firmware updates for your devices via the app.