--- title: CONNECT SERIES - Power description: "SOCKETS JSJSLW260/270 - 1/2 Gang Smart Socket JSJSLW320/321 - Plug-in Adapter (On/Off) JSJSLW380 - Basic Plug-in Adapter (On/Off)   COMMON QUERIES WITH SOCKETS Note: the socket will need to flash b" --- [Skip to content](https://support.lightwaverf.com/knowledge/power-connect-series#main-content) Open main navigation Close main navigation - [WhatsApp: +44 7480 784990](https://wa.me/+447480784990) [WhatsApp: +44 7480 784990](https://wa.me/+447480784990) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.lightwaverf.com/knowledge?hsLang=en) 2. [Connect Series Support Archive](https://support.lightwaverf.com/knowledge/connect-series-support-archive?hsLang=en) 3. [Power](https://support.lightwaverf.com/knowledge/connect-series-support-archive?hsLang=en#power) # CONNECT SERIES - Power **SOCKETS** **JSJSLW260/270** - 1/2 Gang Smart Socket ![LW260SS\_Front\_1000x1000\_9ca5c916-7e6b-471f-b43e-57c77aabe154\_900x900](https://support.lightwaverf.com/hs-fs/hubfs/FAQs/LW260SS_Front_1000x1000_9ca5c916-7e6b-471f-b43e-57c77aabe154_900x900.jpg?width=92&height=92&name=LW260SS_Front_1000x1000_9ca5c916-7e6b-471f-b43e-57c77aabe154_900x900.jpg)![LW270SS\_Front\_800x800\_eeddbd67-3284-443d-a8f1-257af27a93af\_900x900](https://support.lightwaverf.com/hs-fs/hubfs/FAQs/LW270SS_Front_800x800_eeddbd67-3284-443d-a8f1-257af27a93af_900x900.jpg?width=97&height=97&name=LW270SS_Front_800x800_eeddbd67-3284-443d-a8f1-257af27a93af_900x900.jpg) **JSJSLW320/321** - Plug-in Adapter (On/Off) ![LW321WH\_Pack\_1000x1000\_a5f590a1-9856-48cf-adb6-5b1634f76db2\_900x900](https://support.lightwaverf.com/hs-fs/hubfs/FAQs/LW321WH_Pack_1000x1000_a5f590a1-9856-48cf-adb6-5b1634f76db2_900x900.jpg?width=123&height=123&name=LW321WH_Pack_1000x1000_a5f590a1-9856-48cf-adb6-5b1634f76db2_900x900.jpg) **JSJSLW380** - Basic Plug-in Adapter (On/Off)   ![LW381\_Kit\_900x900](https://support.lightwaverf.com/hs-fs/hubfs/FAQs/LW381_Kit_900x900.jpg?width=128&height=96&name=LW381_Kit_900x900.jpg) **COMMON QUERIES WITH SOCKETS** | **ISSUE** | **CAUSE** | **SOLUTION** | | --- | --- | --- | | LED on unit is not lit | - Faulty device | - Seek replacement | | App shows as paired but device does not respond | - Not paired - Out of range - RF interference | - Clear the memory and attempt to re-pair - **[How to clear the memory](https://4762557.hs-sites.com/knowledge/how-to-clear-the-memory-from-a-socket-or-a-relay?hsLang=en)** - Move Lightwave Link nearer to the device - Avoid positioning the Link or socket near water or metal objects Note: the socket will need to flash blue after pairing mode as this confirms it has paired successfully | | Device responds intermittently | - Out of range - RF interference | - If possible try the socket closer to the transmitter (if the problem goes away, it is a range issue, if it doesn't then it could be RF interference) - Keep the device at least 30cm away from other RF devices and away from water and metal objects | | Device makes a clicking noise (apart from when switching on/off) | - Faulty device | - Seek replacement | | Device operates with another device when controlled by the app or an RF remote/controller | - Cross paired | - Clear the memory and attempt to re-pair - **[How to clear the memory](https://4762557.hs-sites.com/knowledge/how-to-clear-the-memory-from-a-socket-or-a-relay?hsLang=en)** |       ### RELAYS **JSJSLW821** - 500W Inline Relay (O/S/C or On/Off) ![in-line-relay\_900x900](https://support.lightwaverf.com/hs-fs/hubfs/FAQs/in-line-relay_900x900.jpg?width=104&height=104&name=in-line-relay_900x900.jpg) **JSJSLW830** - 3000W Inline Relay ![LW831\_front\_900x900](https://support.lightwaverf.com/hs-fs/hubfs/FAQs/LW831_front_900x900.jpg?width=102&height=102&name=LW831_front_900x900.jpg) **JSJSLW825** - 3-Way Relay     ![relay\_814f795b-1c07-495b-881b-28d1c9ec80ae\_900x900](https://support.lightwaverf.com/hs-fs/hubfs/FAQs/relay_814f795b-1c07-495b-881b-28d1c9ec80ae_900x900.jpg?width=106&height=106&name=relay_814f795b-1c07-495b-881b-28d1c9ec80ae_900x900.jpg) **COMMON QUERIES WITH RELAYS**  | **ISSUE** | **CAUSE** | **SOLUTION** | | --- | --- | --- | | Relay clicks when controlled but nothing is happening with the lights/output | - Incorrect wiring | - Ensure wiring is correct from looking at the instruction guide (LW821 and LW830 particularly) | | App shows as paired but device does not respond | - Not paired - Out of range - RF interference | - Clear the memory and attempt to re-pair - **[How to clear the memory](https://4762557.hs-sites.com/knowledge/how-to-clear-the-memory-from-a-socket-or-a-relay?hsLang=en)** - Move Lightwave Link nearer to the device - Avoid positioning the link or relay near water or metal objects | | Device responds intermittently | - Out of range - RF interference | - If possible try the relay closer to the transmitter (If the problem goes away, it is a range issue, if it doesn't then it could be RF interference) - Keep the device at least 30cm away from other RF devices and away from water and metal objects | | Device operates with another device when controlled by the app or an RF remote/controller | Cross paired | - Clear the memory and attempt to re-pair - **[How to clear the memory](https://4762557.hs-sites.com/knowledge/how-to-clear-the-memory-from-a-socket-or-a-relay?hsLang=en)** | Follow steps **[here](https://4762557.hs-sites.com/knowledge/control-connect-series?hsLang=en)** if using a connect series wireless controller (wire-free switch, handheld remote or PIR) - [What do I need? & System Setup](https://support.lightwaverf.com/knowledge/what-do-i-need-system-setup?hsLang=en#main-content) - [Getting started on the Lightwave App](https://support.lightwaverf.com/knowledge/what-do-i-need-system-setup?hsLang=en#getting-started-on-the-lightwave-app) - [Lighting](https://support.lightwaverf.com/knowledge/what-do-i-need-system-setup?hsLang=en#lighting) - [Heating](https://support.lightwaverf.com/knowledge/what-do-i-need-system-setup?hsLang=en#heating) - [Automations](https://support.lightwaverf.com/knowledge/what-do-i-need-system-setup?hsLang=en#automations) - [Third Party Integrations](https://support.lightwaverf.com/knowledge/what-do-i-need-system-setup?hsLang=en#third-party-integrations) - [FAQ's](https://support.lightwaverf.com/knowledge/what-do-i-need-system-setup?hsLang=en#faqs) - [Advanced Features](https://support.lightwaverf.com/knowledge/what-do-i-need-system-setup?hsLang=en#advanced-features) - [App Guidance & Automations](https://support.lightwaverf.com/knowledge/app-guidance-automations?hsLang=en#main-content) - [My Account](https://support.lightwaverf.com/knowledge/app-guidance-automations?hsLang=en#my-account) - [App Guidance](https://support.lightwaverf.com/knowledge/app-guidance-automations?hsLang=en#app-guidance) - [Automations](https://support.lightwaverf.com/knowledge/app-guidance-automations?hsLang=en#automations) - [Troubleshooting](https://support.lightwaverf.com/knowledge/troubleshooting?hsLang=en#main-content) - [General](https://support.lightwaverf.com/knowledge/troubleshooting?hsLang=en#general) - [Lighting](https://support.lightwaverf.com/knowledge/troubleshooting?hsLang=en#lighting) - [Heating](https://support.lightwaverf.com/knowledge/troubleshooting?hsLang=en#heating) - [Power](https://support.lightwaverf.com/knowledge/troubleshooting?hsLang=en#power) - [Automations & Hub](https://support.lightwaverf.com/knowledge/troubleshooting?hsLang=en#automations-hub) - [Installation Guides](https://support.lightwaverf.com/knowledge/installation-guides?hsLang=en#main-content) - [Link Plus Hub](https://support.lightwaverf.com/knowledge/installation-guides?hsLang=en#link-plus-hub) - [Lighting](https://support.lightwaverf.com/knowledge/installation-guides?hsLang=en#lighting) - [Power](https://support.lightwaverf.com/knowledge/installation-guides?hsLang=en#power) - [Relays](https://support.lightwaverf.com/knowledge/installation-guides?hsLang=en#relays) - [Heating](https://support.lightwaverf.com/knowledge/installation-guides?hsLang=en#heating) - [Connect Series Support Archive](https://support.lightwaverf.com/knowledge/connect-series-support-archive?hsLang=en#main-content) - [General](https://support.lightwaverf.com/knowledge/connect-series-support-archive?hsLang=en#general) - [Lighting](https://support.lightwaverf.com/knowledge/connect-series-support-archive?hsLang=en#lighting) - [Heating](https://support.lightwaverf.com/knowledge/connect-series-support-archive?hsLang=en#heating) - [Power](https://support.lightwaverf.com/knowledge/connect-series-support-archive?hsLang=en#power) - [Contact Us](https://support.lightwaverf.com/knowledge/contact-us?hsLang=en#main-content) - [Product Returns](https://support.lightwaverf.com/knowledge/contact-us?hsLang=en#product-returns) - [Contact Us](https://support.lightwaverf.com/knowledge/contact-us?hsLang=en#contact-us) [![Chill listening crop-3](https://support.lightwaverf.com/hs-fs/hubfs/Lightwave%20Logo%20Green%20Small%20(320%20x%20132)-1.png?width=58&height=24&name=Lightwave%20Logo%20Green%20Small%20(320%20x%20132)-1.png "Chill listening crop-3")](http://lightwaverf.com) [mailto:email@email.com](mailto:email@email.com) Copyright © 2025, Lightwave