Connect Series Support Archive
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      Power (Connect Series)

      SOCKETS

      JSJSLW260/270 - 1/2 Gang Smart Socket

      LW260SS_Front_1000x1000_9ca5c916-7e6b-471f-b43e-57c77aabe154_900x900LW270SS_Front_800x800_eeddbd67-3284-443d-a8f1-257af27a93af_900x900

      JSJSLW320/321 - Plug-in Adapter (On/Off)

      LW321WH_Pack_1000x1000_a5f590a1-9856-48cf-adb6-5b1634f76db2_900x900

      JSJSLW380 - Basic Plug-in Adapter (On/Off)  

      LW381_Kit_900x900

      COMMON QUERIES WITH SOCKETS

      ISSUE CAUSE SOLUTION
      LED on unit is not lit  
      • Faulty device
      • Seek replacement
      App shows as paired but device does not respond
      • Not paired
      • Out of range
      • RF interference
      • Clear the memory and attempt to re-pair - How to clear the memory
      • Move Lightwave Link nearer to the device
      • Avoid positioning the Link or socket near water or metal objects

      Note: the socket will need to flash blue after pairing mode as this confirms it has paired successfully
      Device responds intermittently  
      • Out of range
      • RF interference
      • If possible try the socket closer to the transmitter (if the problem goes away, it is a range issue, if it doesn't then it could be RF interference)
      • Keep the device at least 30cm away from other RF devices and away from water and metal objects
      Device makes a clicking noise (apart from when switching on/off)
      • Faulty device
      • Seek replacement
      Device operates with another device when controlled by the app or an RF remote/controller
      •  Cross paired

       

       

       

      RELAYS

      JSJSLW821 - 500W Inline Relay (O/S/C or On/Off)

      in-line-relay_900x900

      JSJSLW830 - 3000W Inline Relay

      LW831_front_900x900

      JSJSLW825 - 3-Way Relay    

      relay_814f795b-1c07-495b-881b-28d1c9ec80ae_900x900

      COMMON QUERIES WITH RELAYS 

      ISSUE CAUSE SOLUTION
      Relay clicks when controlled but nothing is happening with the lights/output
      • Incorrect wiring
      • Ensure wiring is correct from looking at the instruction guide (LW821 and LW830 particularly)
      App shows as paired but device does not respond
      • Not paired
      • Out of range
      • RF interference
      • Clear the memory and attempt to re-pair - How to clear the memory
      • Move Lightwave Link nearer to the device
      • Avoid positioning the link or relay near water or metal objects
      Device responds intermittently  
      • Out of range
      • RF interference
      • If possible try the relay closer to the transmitter (If the problem goes away, it is a range issue, if it doesn't then it could be RF interference)
      • Keep the device at least 30cm away from other RF devices and away from water and metal objects
      Device operates with another device when controlled by the app or an RF remote/controller Cross paired

      Follow steps here if using a connect series wireless controller (wire-free switch, handheld remote or PIR)