Skip to content
  • There are no suggestions because the search field is empty.

My Link Plus is not connecting to Apple HomeKit

This article provides troubleshooting steps for resolving issues with the LightwaveRF Link Plus hub not connecting to Apple HomeKit. It includes network verification via the Discovery DNS-SD Browser app and guidance on contacting support to reset the HomeKit chip.

If your LightwaveRF Link Plus hub is not connecting to Apple HomeKit, follow the steps below to identify and resolve the issue.

🔍 Step 1: Verify Network Compatibility

For a successful connection, both the Link Plus and your iPhone must be connected to the same local network and subnetwork.

✅ How to Check:

  1. Download the Discovery - DNS-SD Browser app:
    Download from App Store

  2. Open the app and look for your Link Plus in the list.

  3. If it’s not listed, tap on _hap._tcp to expand the HomeKit accessories.

    • Your Link Plus should appear here if everything is set up correctly.

⚠️ If the Link is not visible in the Discovery app, check your router settings and ensure there are no guest networks or subnet restrictions separating your devices.

🔁 Step 2: Reset the HomeKit Chip

If the Link Plus still isn’t showing up or connecting:

  • Contact the Lightwave Technical Support Team to request a reset of the HomeKit chip in your Link Plus device.

📞 Our support team can help you securely reset the chip and walk you through re-pairing the device with HomeKit.