Connect Series Support Archive
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      Lighting (Connect Series)

      DIMMERS

      JSJSLW300/301 - Plug-in Adapter (Dimmer)

      LW301BLK_900x900

      JSJSLW400/420/430/440 - 1/2/3/4 Gang Smart Dimmer   

      LW400SS_Front_1000x1000_4d9b525d-682c-4c82-9d9d-0a8f4534c8b0_900x900LW420SS_Front_shadow_1000x1000_3aff87ef-23b5-41ec-b9c6-3b605e7326f8_900x900LW430SS_Front_shadow_1000x1000_60d9f747-11dd-4424-b006-e1d0caf18124_900x900Screenshot 2018-12-03 at 14.44.27

      JSJSLW450/452 - 1/2 Gang 2-Way Smart Dimmer

      LW400SS_Front_1000x1000_4d9b525d-682c-4c82-9d9d-0a8f4534c8b0_900x900LW420SS_Front_shadow_1000x1000_3aff87ef-23b5-41ec-b9c6-3b605e7326f8_900x900

      JSJSLW455 - 2 Gang Master/Slave Smart Dimmer

      LW420SS_Front_shadow_1000x1000_3aff87ef-23b5-41ec-b9c6-3b605e7326f8_900x900

      JSJSLW822 - In-line Dimmer (200W)

      LW822_1000x700_1468051b-ecc4-4d54-9453-df9a13f2fa97_900x900

      JSJSLW831 - In-line Dimmer (250W)    

      LW831_front_900x900

      COMMON QUERIES WITH DIMMERS

       

      ISSUE CAUSE  SOLUTION
      LED on smart/plug-in dimmer is not lit 
      • No load is connected to channel 1 (master)
      • LED has stopped working
      • Ensure there is a dimmable load (lamps installed) on the channel 1 circuit
      • Seek replacement if faulty
      App shows as paired but device does not respond  
      • Not paired
      • Out of range
      • RF interference
      • Clear the memory and attempt to re-pair - How to clear the memory
      • Move Lightwave Link closer to the device
      • Avoid positioning the Link or dimmer near any water or metal objects

      Note: the dimmer will need to flash blue after pairing mode as this confirms it has paired successfully
      Lights are flickering/strobing/pulsing at any dim level/lower dim level
      • Incompatible lamps
      • Insufficient load on the circuit
      • Increase wattage on the circuit and see if flickering stops
      • Choose lamps from our compatibility chart that we have tested - LED Compatibility Charts
      • If flickering gets worse when the dimming level gets lower, change this setting on the dimmer channel - How to adjust lower dim level
      Lights stay on glowing when dimmer LED is orange (off)
      • Incompatible lamps
      • Insufficient load on the circuit
      • Increase wattage on the circuit and see if flickering stops (resistive load or higher wattage lamps)
      • Ensure the lamps are compatible with the dimmer - LED Compatibility Charts
      Dimmer LED flashes orange (LW450/452/455 only)
      • Incorrect wiring for multi-way switching
      • Check wiring configuration - How to wire 2-way dimmers
      Device operates with another device when controlled by the app or an RF remote/controller
      • Cross paired