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Lighting (Connect Series)

DIMMERS

JSJSLW300/301 - Plug-in Adapter (Dimmer)

LW301BLK_900x900

JSJSLW400/420/430/440 - 1/2/3/4 Gang Smart Dimmer   

LW400SS_Front_1000x1000_4d9b525d-682c-4c82-9d9d-0a8f4534c8b0_900x900LW420SS_Front_shadow_1000x1000_3aff87ef-23b5-41ec-b9c6-3b605e7326f8_900x900LW430SS_Front_shadow_1000x1000_60d9f747-11dd-4424-b006-e1d0caf18124_900x900Screenshot 2018-12-03 at 14.44.27

JSJSLW450/452 - 1/2 Gang 2-Way Smart Dimmer

LW400SS_Front_1000x1000_4d9b525d-682c-4c82-9d9d-0a8f4534c8b0_900x900LW420SS_Front_shadow_1000x1000_3aff87ef-23b5-41ec-b9c6-3b605e7326f8_900x900

JSJSLW455 - 2 Gang Master/Slave Smart Dimmer

LW420SS_Front_shadow_1000x1000_3aff87ef-23b5-41ec-b9c6-3b605e7326f8_900x900

JSJSLW822 - In-line Dimmer (200W)

LW822_1000x700_1468051b-ecc4-4d54-9453-df9a13f2fa97_900x900

JSJSLW831 - In-line Dimmer (250W)    

LW831_front_900x900

COMMON QUERIES WITH DIMMERS

 

ISSUE CAUSE  SOLUTION
LED on smart/plug-in dimmer is not lit 
  • No load is connected to channel 1 (master)
  • LED has stopped working
  • Ensure there is a dimmable load (lamps installed) on the channel 1 circuit
  • Seek replacement if faulty
App shows as paired but device does not respond  
  • Not paired
  • Out of range
  • RF interference
  • Clear the memory and attempt to re-pair - How to clear the memory
  • Move Lightwave Link closer to the device
  • Avoid positioning the Link or dimmer near any water or metal objects

Note: the dimmer will need to flash blue after pairing mode as this confirms it has paired successfully
Lights are flickering/strobing/pulsing at any dim level/lower dim level
  • Incompatible lamps
  • Insufficient load on the circuit
  • Increase wattage on the circuit and see if flickering stops
  • Choose lamps from our compatibility chart that we have tested - LED Compatibility Charts
  • If flickering gets worse when the dimming level gets lower, change this setting on the dimmer channel - How to adjust lower dim level
Lights stay on glowing when dimmer LED is orange (off)
  • Incompatible lamps
  • Insufficient load on the circuit
  • Increase wattage on the circuit and see if flickering stops (resistive load or higher wattage lamps)
  • Ensure the lamps are compatible with the dimmer - LED Compatibility Charts
Dimmer LED flashes orange (LW450/452/455 only)
  • Incorrect wiring for multi-way switching
  • Check wiring configuration - How to wire 2-way dimmers
Device operates with another device when controlled by the app or an RF remote/controller
  • Cross paired