Control (Connect Series)

LINKS

JSJSLW500 - Lightwave Link

71TqOZjQIIL._SX679_

JSJSLW930 - Lightwave Link

LW930_Top_shadow_1000x1000_4cc6f047-fdc4-4c33-867f-977e9514784e_900x900

COMMON QUERIES WITH LINKS

ISSUE	CAUSE	SOLUTION
Flashing red light/display says 'server re-trying	Link is not connected to the internet	Check ethernet cable If using a network switch/wifi extender/power-line adapter, connect the link directly into the router instead Use the last available port on the router (normally 2 or 4) Turn off broadband router, wait for connection to establish, then connect the link Attempt port forwarding by accessing the settings of the router If none of the above works, then there could be an issue with the network configuration - try the Link in a different router or contact network provider
Steady red light (LW930 only)	Power adapter failure Firmware issue	Seek replacement power adapter or contact Technical Support
Flashing blue light (JSJSLW500 only)	Power adapter failure	Seek replacement power adapter or contact Technical Support

JSJSLW100 - Handheld Remote

LW104WH_Front_shadow_800x800_59d7f891-0a7e-4b2f-97b9-791acb9818a8_900x900

JSJSLW101 - Mood Lighting Controller

LW101SS_Front_6d81b19e-a934-49c0-9398-66c14af1465b_900x900

JSJSLW101A - Scene Selector

LW101A_Front_shadow_800x800_8aca029b-6386-429e-be76-a7b50b38f410_900x900

JSJSLW103 - Socket Locker

JSJSLW103_900x900

JSJSLW104 - Mood Remote

LW104WH_Front_shadow_800x800_59d7f891-0a7e-4b2f-97b9-791acb9818a8_900x900

JSJSLW201/221 - 1/2 Gang Wire-free Switch

LW201SS_Front_900x900 LW221SS_Front_900x900

JSJSLW826 - On/Off/Stop Switch

JSJSLW826_900x900

JSJSLW841/842 - 1/2 Gang Outdoor Switch

LW841_Front_shadow_800x800_58ab4bf1-d26a-4503-bdab-200117613329_900x900 LW842_Front_shadow_800x800_817967aa-6c41-4249-9e66-e25d9f609728_900x900

JSJSLW929 - Home or Away Button

JSJSLW929_Home_or_Away_Button_900x900

COMMON QUERIES WITH REMOTES AND CONTROLLERS

ISSUE	CAUSE	SOLUTION
Remote/controller works intermittently with receiver it is paired to	Slightly out of range RF interference Insufficient battery level	Try and use the remote/controller nearer and see if it improves - if not, try a different solution Avoid placing the receiver (relay/socket/dimmer) near any metal, water or other RF devices (30cm minimum) Replace with a new battery (even though LED may light up when operating the remote/controller, the battery level may be insufficient to transmit RF)
Device does not control any receivers (dimmer/socket/relay) it is paired to	Out of range RF interference Insufficient battery level Not paired	Try and use it nearer to the receiving device Replace with a new battery Clear the memory of receiving device and re-pair afterwards
When operating the remote/controller, multiple devices operate when only one is desired	Cross paired	Clear memory of the devices that are being controlled by this remote/controller and attempt to re-pair