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Control (Connect Series)

LINKS 

JSJSLW500 - Lightwave Link

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JSJSLW930 - Lightwave Link  

LW930_Top_shadow_1000x1000_4cc6f047-fdc4-4c33-867f-977e9514784e_900x900

COMMON QUERIES WITH LINKS

ISSUE CAUSE SOLUTION
Flashing red light/display says 'server re-trying
  • Link is not connected to the internet
  
  • Check ethernet cable
  • If using a network switch/wifi extender/power-line adapter, connect the link directly into the router instead
  • Use the last available port on the router (normally 2 or 4)
  • Turn off broadband router, wait for connection to establish, then connect the link
  • Attempt port forwarding by accessing the settings of the router
  • If none of the above works, then there could be an issue with the network configuration - try the Link in a different router or contact network provider
Steady red light (LW930 only)  
  • Power adapter failure
  • Firmware issue
Flashing blue light (JSJSLW500 only)
  • Power adapter failure
  

 

REMOTES & CONTROLLERS

JSJSLW100 - Handheld Remote

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JSJSLW101 - Mood Lighting Controller

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JSJSLW101A - Scene Selector

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JSJSLW103 - Socket Locker

JSJSLW103_900x900

JSJSLW104 - Mood Remote

LW104WH_Front_shadow_800x800_59d7f891-0a7e-4b2f-97b9-791acb9818a8_900x900

JSJSLW201/221 - 1/2 Gang Wire-free Switch

LW201SS_Front_900x900LW221SS_Front_900x900

 JSJSLW826 - On/Off/Stop Switch

JSJSLW826_900x900

JSJSLW841/842 - 1/2 Gang Outdoor Switch

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JSJSLW929 - Home or Away Button     

JSJSLW929_Home_or_Away_Button_900x900

COMMON QUERIES WITH REMOTES AND CONTROLLERS

 

ISSUE CAUSE SOLUTION
Remote/controller works intermittently with receiver it is paired to  
  • Slightly out of range
  • RF interference
  • Insufficient battery level
  • Try and use the remote/controller nearer and see if it improves - if not, try a different solution
  • Avoid placing the receiver (relay/socket/dimmer) near any metal, water or other RF devices (30cm minimum)
  • Replace with a new battery (even though LED may light up when operating the remote/controller, the battery level may be insufficient to transmit RF)
Device does not control any receivers (dimmer/socket/relay) it is paired to  
  • Out of range
  • RF interference
  • Insufficient battery level
  • Not paired
  • Try and use it nearer to the receiving device
  • Replace with a new battery
  • Clear the memory of receiving device and re-pair afterwards
When operating the remote/controller, multiple devices operate when only one is desired  
  •  Cross paired
  • Clear memory of the devices that are being controlled by this remote/controller and attempt to re-pair