FAQs & Troubleshooting

Getting Started

• About Smart and Connect Series
• What do I need?

Lightwave Link & Link Plus

• How can I upgrade/replace my Link with a Link Plus?
• Security, Encryption & Passwords
• How can I improve the signal range of the Link / Link Plus?
• Why does more than one device respond to a command?
• My Link / Link Plus is flashing red; what should I do?

Lighting (Dimmers, EU Dimmers)

• What do the LEDs indicate on a Smart Series dimmer?
• Smart Series Dimmers (2-way switching/Wiring_
• LED Compatibility Charts
• How can I calibrate the Smart Series dimmer for LEDs?
• Which lamps can I use?
• What is the maximum load for lightwave dimmers?

See all 21 articles

Power

• How to clear the memory from a Socket or a Relay?
• What is the maximum safe load for Lightwave sockets?

Heating

• How do I calibrate the TRV to improve performance?
• How do all of the heating devices work?
• How do I clear the memory of the smart radiator valve?
• How do I clear the memory of the room thermostat?
• How do I set a heating schedule?
• What is a 'setback temperature'?

See all 21 articles

Remotes and Controllers

• How does the Home or Away Button work?

Energy Monitoring

• How accurate is the reading from the energy monitor?

Compatibility with other systems & API

• How does Apple Home Kit Work and what do I need?
• How can I use Amazon Alexa/Echo with Lightwave?
• How can I connect to Lightwave to Google Home?
• Can I use Nest with Lightwave?
• How can I use IFTTT with Lightwave?
• Where can I find the API documents?

Troubleshooting

• Lighting (Connect Series)
• Lighting (Smart Series)
• Power (Connect Series)
• Power (Smart Series)
• Control (Connect Series)
• Control (Smart Series)

See all 7 articles