Orders placed through Lightwave are eligible for a return within 30 days for a refund, providing the items are unused and in a saleable condition.
Items that are faulty can be replaced or repaired under the 2 years warranty.
In order to return a product to us that is either faulty or unwanted, please submit a support ticket below, including the following pieces of information:
- Full name
- Postal address
- Contact number
- Proof of purchase
- Items to be returned
- Reason for return
Please give specific details relating to your query, such as lamps/bulbs (quantity, wattage and model).
Our technical team may get in touch if more information is required. Once the return has been created, you will receive an email confirmation.