If you find that multiple devices are incorrectly switching when using any transmitter (WiFiLink, remote, PIR, Magnetic Switch, Mood Switch) etc then it is likely to be a result of cross pairing. This can occur when a device is in linking/learning mode and a LightwaveRF command is accidentally or incorrectly sent at the same time. To resolve this you can either clear the memory of the unit and re-pair correctly or you can remove the RF command which is incorrectly switching it. To remove the RF command only, you first need to know which command is doing the incorrect control (e.g. which PIR, which room/device on the app, which button on the remote). Once found, make note of this and place the device incorrectly switching into learning/linking mode. When in learning/linking mode, send the ON command from app/remote to unpair this. On most products the amber LED will flash to indicate successful unpairing. On other products the LED flashing typically indicates success.

Alternatively you need to clear the memory from all devices and start a fresh pair to the app/remotes.

Clear Memory Relay/Sockets
1. Hold the manual button for ~5 seconds until the LED blinks to indicate it is in learning mode

2. Release the button

3. Hold the manual button for ~5 seconds until the LEDs blinks rapidly

4. Release the button

5. Press (not hold) the button while the LEDs are blinking rapidly

6. The sockets memory has been reset


Clear Memory of a dimmer switch
1. Hold the manual buttons for ~5 seconds until the LED blinks to indicate it is in learning mode

2. Release the buttons

3. Hold the manual OFF/ Bottom button for ~5 seconds until the LEDs blinks rapidly

4. Release the button

5. Press (not hold) the OFF/Bottom button while the LEDs are blinking rapidly

6. The Dimmer memory has been reset