Following guidance from the UK Government, until further notice Lightwave will be operating on a reduced operational hours service, if you need to get in touch please email firstname.lastname@example.org or alternatively you can call us on 01212503625 between 9am-5pm, Monday to Friday. A support and guidance section can also be found at www.lightwaverf.com
Due to the most recent government guidance, we expect a direct impact on courier and distribution services, therefore we have had to temporarily suspend all returns under warranty. When services do resume as normal, we will be happy to honour all returns under warranty terms. We do apologise for any inconvenience caused and we aim to continue supporting customers as much as possible.
Orders placed through Lightwave are eligible for a return within 30 days for a refund, providing the items are unused and in a saleable condition.
Items that are faulty can be replaced under the 2 year warranty.
In order to return a product to us that is either faulty or unwanted, please submit a support ticket below, including the following pieces of information:
- Full name
- Postal address
- Contact number
- Proof of purchase
- Items to be returned
- Reason for return
Please give specific details relating to your query, such as lamps/bulbs (quantity, wattage and model).
Our technical team may get in touch if more information is required. Once the return has been created, you will receive an email confirmation.