Orders placed through Lightwave are eligible for a return within 30 days for a refund, providing the items are unused and in a saleable condition.

Items that are faulty can be replaced under the 2 year warranty.

In order to return a product to us that is either faulty or unwanted, please submit a support ticket below, including the following pieces of information:

- Full name

- Postal address

- Contact number

- Proof of purchase

- Items to be returned

- Reason for return

Please give specific details relating to your query, such as lamps/bulbs (quantity, wattage and model).

Submit a ticket here 

Our technical team may get in touch if more information is required. Once the return has been created, you will receive an email confirmation.